Refund & Cancellation policy
CANCELLATION POLICY
Allfix Home is the copyright brand of ALLFIX HOME. Serville reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the Allfix Home website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.
CANCELLATION BY CUSTOMER
1. Customer is allowed to cancel/reschedule the requests anytime through Allfix Home platforms (Website/Mobile) or by talking to our customer care executive.
2. Customer is allowed to cancel/reschedule the job request 30 minute before the
scheduled job time (in case of Schedule Job) and within 10 minutes of the job request
for on-time job delivery. Customer will be charged one unit price as cancellation fee or
inconvenience fee in such scenarios.
3. Customer will be charged one unit fee and all applicable charges if he
cancels/reschedules the job request on arrival of service provider at customer premise.
4. Continuous cancellations/reschedule of job request or any malicious activities may
attract suspension of service by Allfix Home and further termination of agreement with
customer.
5. Customer will not be charged for cancellation if the service provider is running late by
more than 30 minutes from the scheduled time. It is appreciated to consider the
geographical factors such as traffic conditions, accessibility and climate conditions
before cancelling the request.
6. Due to any unforeseen circumstances or internal reasons, Allfix Home reserves the
right to cancel any job request at any point of time with communication to customer,
and will not be liable to anyone for the same.
7. Customer is not allowed to cancel/reschedule more than three job requests a
day.He/she may be suspended from service for any such activities.
CANCELLATION POLICY
Allfix Home is the copyright brand of ALLFIX HOME SOLUTION PVT LTD. Serville reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the Allfix Home website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.
CANCELLATION BY SERVICE PROVIDER
As per Allfix Home Policy, Job cancellation is deny of service by service provider after
accepting the job request initiated by customer through Allfix Home platform. Service
provider is agreed to accept the Allfix Home terms and conditions clauses of agreement
during the on-boarding process. Any violation to the agreement may attract penalty or
suspension of service and further termination of agreement.
1. Service Provider is allowed to cancel maximum 3 requests a day. More than 3
cancellations may attract penalty for inconvenience to customer as per the agreement
with Allfix Home .
2. Service Provider is allowed to cancel a job before two hours from the scheduled time
for scheduled job request, job cancellation is not permitted for on-time job request.
3. Cancellation of job requests or any misbehavior to customers may attract reduction in
ratings and penalties. These activities may force termination of agreement with service
provider.
4. Service provider needs to provide the reason for cancelling job while reverting to Allfix
Home . These reasons will be saved in service provider’s record for performance
analysis.
5. Service provider is allowed cancel the job on reschedule of job request by customer,
rules applicable as per Allfix Home agreement.
CANCELLATION POLICY
Allfix Home is the copyright brand of ALLFIX HOME. Serville reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the Allfix Home website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.
REFUND POLICY
Customer is permitted to claim refund from Allfix Home for:
1. False Service
2. Incomplete job
3. Misbehavior from service provider
Customer can send a mail to support@serville.in within 5 days from the day of job delivery
with subject line “Job Reference #-Complaint Category”. Allfix Home team will register the
complaint and share the complaint number within 24 hours via mail/ text message.
Customer will receive the final status of the claim within 7 working days via mail. If the
refund request is approved by Allfix Home grievance redressal officer, refund amount will
be credited to customer’s wallet within 48 hours (excluding holidays). Allfix Home reserves
the right to approve or decline a refund request; refund claim will be processed by gathering
information about job delivery from service provider. The status of the claim will be shared
along with reason for approval/decline with customer via registered mail id.
Note: Refund policy is applicable only to wallet/online payments.
